Workshops, Keynotes and Presentations
How to Win Customers and Reduce Lost Sales
Do you put more emphasis on attracting new customers or keeping the ones you have? This is an action-packed half-day workshop where you’ll discover the secrets of customer loyalty and acquire the skills to help you dazzle customers. Learn proven strategies and techniques to keep customers coming back. Learn how to turn tough situations into future sales opportunities.
TEAM 2.0 – EFFECTIVE Leadership FOR First-Line Managers and Supervisors
This workshop teaches the basics of effective leadership. You will learn simple but powerful strategies to build employee trust, engagement, teamwork, reduce employee conflict, and increase productivity.
1 Hour Keynotes/Presentations
• 10 Steps to Winning and Retaining Customers • Effective Leadership • Angry People, Irate Customers and the Upset Public • Overcoming a Bad Day with Courage • Trust — the Glue of Good Relationships • Listening is Silent Loving • Why Teams Fail • Overcoming Stress and Burnout • Communicating Respect • Customer Kindness • How to Stay Motivated • Opportunity Doesn’t Always Knock (Sometimes it RINGS!)
BILL DRURY is an award-winning speaker, leadership expert and customer service guru. Over 400 of the Fortune 500 companies have sent attendees to Bill's workshops. More than 500 Chambers of Commerce have sponsored Bill’s workshops with rave reviews. He is on a mission to help businesses create lifetime loyal customers and effective leaders. He researches, writes, speaks, and travels extensively. Since beginning his professional speaking career with the Zig Ziglar Corporation, he has given over 2000 keynotes, workshops or presentations. Bill has proven to be one of the most effective and entertaining speakers in the industry. He is noted for his humorous and enthusiastic presentations. He is someone who believes learning must be fun to be productive. His presentation will enhance your organization's ability to compete in the rapidly changing business world of today.
Research, Writing, Speaking and Training
Tailored to the specific needs of your organization
Keynotes , Workshops and Presentations
Fun! Motivational! Practical!
Let us solve your service/team problems
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Chambers of Commerce and Associations