For your customized presentation, Bill can speak on the following topics (One hour each)
- 10 Steps to Winning and Retaining Customers
- Effective Leadership
- Angry People, Irate Customers and the Upset Public
- Overcoming a Bad Day with Courage
- Trust — the Glue of Good Relationships
- Listening is Silent Loving
- Why Teams Fail
- Overcoming Stress and Burnout
- Communicating Respect
- Customer Kindness
- How to Stay Motivated
- Opportunity Doesn’t Always Knock (Sometimes it RINGS!)