July 1, 2019


Generations at Work…Generations we Serve


Generation X, Millennials, Generation Z…a recipe for cooperation or disaster?

A lack of awareness of generational differences and effective communication between generations will impact your company with:

  • Lost Sales
  • Poor customer service
  • High turnover rate
  • Tangible costs (i.e. recruitment, hiring, training, retention)
  • Intangible costs (i.e. morale)
  • Grievances and complaints
  • Negative perceptions of fairness and equity

There are now four generations in the workplace/marketplace with different expectations, motivations, attitudes, and behaviors. This workshop is an action-packed 1/2 day program with proven strategies and techniques to help leaders/managers understand these generational differences. It will equip you to handle generational situations with increased insight. It will build internal teamwork/cooperation and help your company win customers and reduce lost sales. Topics include:

  • When Generations Collide
  • What’s in it for you? Benefits of understanding generational differences
  • How generations differ and why does it matter?
  • Understanding Baby Boomers 1946 – 1964
  • Understanding Generation X 1965 – 1982
  • Understanding Millennials 1983- 1997
  • Understanding Generation Z 1998 – ?
  • Practical case scenarios at work
  • Motivational buttons for each generation
  • Trends towards the future
  • Communication tips for each generation
  • Summary of differences
  • 10 Leadership essentials for all generations
  • Where do I go from here?

Benefits of this workshop include:

  • Gain respect/appreciation for each generation
  • More effective communication/fewer misunderstandings
  • Increased recruitment and employee retention
  • More effective motivational methods
  • Increased productivity and teamwork
  • Better customer service