Workshops, Keynotes and Presentations



Do you put more emphasis on attracting new customers or keeping the ones you have? This is an action-packed half-day workshop where you’ll discover the secrets of customer loyalty and acquire the skills to help you dazzle customers. Learn proven strategies and techniques to keep customers coming back. Learn how to turn tough situations into future sales opportunities.

TEAM 2.0 – EFFECTIVE Leadership FOR First Line Managers and Supervisors

This workshop teaches the basics of effective leadership. You will learn simple but powerful strategies to build employee trust, engagement, teamwork, reduce employee conflict, and increase productivity.

1 Hour Keynotes/Presentations

• Trust — the Glue of Good Relationships • Listening is Silent Loving • Overcoming Stress and Burnout • Communicating Respect (the most important people principal) • Kindness — the “Miracle Grow” of Human Relationships • How to Stay Motivated • 10 Basics of Outstanding Service • Effective Leadership • Handling Difficult Customers


We are on a mission to help your company create lifetime loyal customers

Bill Drury is an award-winning speaker, management consultant, and customer service expert. Over 400 of the Fortune 500 companies have sent attendees to Bill's workshops. More than 500 Chambers of Commerce have sponsored Bill’s workshops with rave reviews. He is on a mission to help businesses create lifetime loyal customers and effective leaders. He researches, writes, speaks, and travels extensively. Since beginning his professional speaking career with the Zig Ziglar Corporation, he has given over 2000 keynotes, workshops or presentations. Bill has proven to be one of the most effective and entertaining speakers in the industry. He is noted for his humorous and enthusiastic presentations. He is someone who believes learning must be fun to be productive. His presentation will enhance your organization's ability to compete in the rapidly changing business world of today.

  • Research, Writing, Speaking and Training

    Fun! Motivational! Practical!

  • Keynotes , Workshops and Presentations

    Tailored to the specific needs of your organization

  • Consultations

    Let us solve your service/team problems

  • Share the Gate Workshops

    Chambers of Commerce and Associations


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